Questions About Spruce Scoop
Got questions? We've got answers.
The most common questions we hear from customers, organized by topic. Don't see yours? Give us a call. We answer the phone.

Answers
Everything you might be wondering.
General
Do your technicians take the dog waste with them?
No. We securely double- or triple-bag the waste in our scented bags and place it in your trash bin or a designated spot on your property.
Do you clean the entire yard?
Standard pricing covers the entire yard up to 1/8 acre, about 5,500 square feet. Bigger yards are welcome: each additional 1/8 acre is $6 per visit.
Is Spruce Scoop insured?
Yes. Spruce Scoop is fully insured and registered in Connecticut, for your peace of mind and protection in the unlikely event of any incident during our service.
Do you provide service in the winter?
Absolutely. We scoop year-round. In snow we remove all visible, accessible waste, and anything buried under snow or ice is picked up once conditions allow. If weather postpones a visit, we do a full cleanup of everything that built up on the next one.
Can technicians work with dogs in the yard?
We love our furry clients! Friendly dogs can stay outside. For everyone's safety, we ask that aggressive or overly excited dogs be kept indoors while we work.
Do I need to be home when you arrive?
No. Just make sure your gate is unlocked and we can get into the yard safely, and tell us about any entry instructions. We'll handle the rest.
How will I know you've been there?
We text you 10 to 30 minutes before we arrive and again when we're done, and we upload a photo of your closed gate before we leave.
Scheduling & Pricing
How much does dog waste removal cost?
Pricing depends on the number of dogs, your yard size and how often we visit. Weekly service for a small yard with one or two dogs typically runs $23 to $28 per visit. Get your exact price in about a minute with our instant quote.
Awaiting confirmation: Spruce Scoop is confirming the $23 to $28 range above. Your instant quote shows your exact price.
How often can you come out?
We offer weekly, twice-weekly, biweekly and monthly visits, so you can pick the schedule that fits your dogs and your yard.
Is there a contract?
No. Service is month to month with no long-term contract. To cancel, just let us know at least 7 days before your next billing date.
How does billing work?
Recurring service is billed automatically on the 1st of each month, in advance. Pricing is averaged across the year, so months with five weeks don't cost extra.
Residential Dog Waste Removal
Do you do one-time cleanups?
Yes. Along with recurring service, we offer one-time cleanups, perfect after a long winter or before a party or a home showing.
Deodorizing & Sanitizing
What's the difference between deodorizing and sanitizing?
Deodorizing uses natural, non-toxic enzymes to neutralize waste and urine odors. Sanitizing applies Wysiwash, a pet-safe sanitizing treatment, across the yard through your outdoor water source. Sanitizing can be added to any visit, and deodorizing from April to October.
Is the treatment safe for my pets and lawn?
Yes. Our eco-friendly solution is pet-safe and won't harm your pets, plants or grass.
Do I need to do anything before the treatment?
Just connect a hose to your outdoor water source before the visit. We use it to apply the treatment.
Commercial Pet Waste Services
What does pet waste station maintenance include?
Weekly service at a flat rate per station: we refill bag dispensers, replace can liners and clean the area within 6 feet of the station.
Who do you work with?
HOAs, apartment complexes, dog parks, kennels, municipalities, event organizers and real estate agents throughout New Haven and Fairfield Counties.
Do commercial services require a contract?
No. There are no contracts and no fees, and every service comes with our satisfaction guarantee.
Service Areas
Where does Spruce Scoop provide service?
Towns across New Haven and Fairfield Counties, Connecticut, including, in New Haven County: New Haven, Waterbury, Hamden, West Haven, Milford, Meriden, Wallingford, Branford, Guilford, Madison, Cheshire, North Haven, Orange, Woodbridge, East Haven, Southbury. and in Fairfield County: Bridgeport, Stamford, Norwalk, Danbury, Greenwich, Fairfield, Westport, Stratford, Trumbull, Shelton, Darien, New Canaan, Wilton, Ridgefield, Monroe, Newtown. The Service Areas page lists their ZIP codes, and the instant quote checks yours.
What if my town isn't listed?
Start an instant quote with your ZIP code or give us a call at (203) 850-7273, and we'll let you know whether your address is on our routes.
Reviews
What your neighbors are saying!
Real reviews from Google
What Makes Us Different
Not all pooper scoopers are created equal.

Stick to our word
We started Spruce Scoop after dealing with no-shows and unreturned calls ourselves. You get a text before we arrive, a double-pass scan of your yard, and a photo of your latched gate before we leave. Every visit.
Stick to our word
We started Spruce Scoop after dealing with no-shows and unreturned calls ourselves. You get a text before we arrive, a double-pass scan of your yard, and a photo of your latched gate before we leave. Every visit.

Clean tools, healthy yards
We use eco-friendly materials, sanitize our tools with organic disinfectant, and clean our shoes between every yard to avoid spreading germs from one property to the next.
Clean tools, healthy yards
We use eco-friendly materials, sanitize our tools with organic disinfectant, and clean our shoes between every yard to avoid spreading germs from one property to the next.

Rain, shine or snow
We scoop year-round, with automatic monthly billing and no long-term contracts. If weather postpones a visit, we clean up everything that built up on the next one.
Rain, shine or snow
We scoop year-round, with automatic monthly billing and no long-term contracts. If weather postpones a visit, we clean up everything that built up on the next one.
Still have questions?
Call or text us at (203) 850-7273, or see your price in about a minute.

