Terms of Service

1. Pricing, billing and payment

Your price. Your quote comes from our scheduling software and is based on your ZIP code, number of dogs, how often you want service and the size of your yard. We confirm the final price once we know your yard size and cleanup frequency, and we will tell you about any change before service starts. Prices do not include applicable sales tax.

First month. All recurring clients are required to have acredit card on file before the first scheduled cleanup, regardless of start date or promotional offers.

Billing cycle. Recurring service is billed automatically on the 1st of each month, in advance, for that month's service. We average pricing across the year, so holidays, weather interruptions and months with five weeks never change your bill. Monthly billing is calculated like this:

Initial Free Cleanup Promotion. For recurring service, the initial free cleanup includes removal of up to 20 pounds of waste. Anything over 20 pounds is billed at $3.00 per additional pound, on the first visit only, and we send a photo and weight breakdown when it applies.

Yard size. Standard pricing covers up to 1/8 acre, about 5,500 square feet. Each additional 1/8 acre is $6 per visit.

Payment method. A valid credit or debit card must be on file before the first visit, and service will not begin without one. When you sign up, you authorize us to charge that card for monthly service, one time cleanups, add ons and any fees described in these terms. You enter your card number only in our payment processor's secure form, never on our website.

Failed payments. If a payment does not go through on the 1st, service may be paused. The full monthly balance stays due, and service remains paused until payment is resolved. If service is paused for more than 30 days, a catch up cleanup fee may apply when it resumes.

Refunds. Service is prepaid, and we do not issue refunds or prorated credits for postponed visits, weather, schedule changes or unused time. If a cleanup ever falls short, our satisfaction guarantee in Section 3 applies.

Price changes. We may adjust pricing with 15 days' written notice.

2. Promotions, free initial cleanup and gift certificates

Free initial cleanup. New recurring clients may receive a free initial cleanup, limited to the first 20 pounds of waste. It is not deducted from your first invoice. Instead, its value is applied as a credit on your second month's invoice, as long as service continues into that billing cycle. If you cancel before the second billing cycle, the free cleanup is converted to a standard one time cleanup charge.

Discounted billing plans. We offer discounted quarterly billing, which saves 10%, along with six month and annual options. A discounted plan requires you to complete the agreed term, and canceling early may result in an adjustment to standard rates. You can choose standard monthly pricing, without any promotional conditions, at any time.

Gift certificates. You can buy a gift certificate on our secure gift certificate page, where payment is taken. Purchases of $100.00 or more receive a 10% bonus, and the page shows the bonus and your total before you pay. We email the certificate to you or to your recipient, as you choose. A certificate can be used toward any of our residential services, including one time cleanups, recurring service, deodorizing and sanitizing, and the recipient's home must be within our service area. Purchased certificates do not expire. They have no cash value, cannot be redeemed for cash and cannot be replaced if lost. If a certificate does not cover the full cost of service, the balance is billed to the recipient's card on file.

3. Services and scheduling

Month to month. Service is month to month with no long term contract. It renews automatically each month until you cancel, as described in Section 6.

Service days and routing. We schedule by day, not by exact time. We optimize our routes daily around efficiency, weather and location. We text you 10 to 30 minutes before we arrive and send you an email when we finish, but we cannot guarantee exact arrival times.

What a visit includes. Our technician walks your whole yard on a double pass route, double bags the waste, leaves it in your trash bin or a spot you choose, latches your gate and uploads a photo of the closed gate.

You do not need to be home. Gates must be unlocked and accessible, and entry must be safe and clear. Please keep the information you gave us about your gate, garbage can location and areas to clean up to date, and tell us about any entry instructions.

Dog safety. Friendly dogs may stay outside while we work. For everyone's safety, aggressive or overly excited dogs must be secured indoors during service.

Satisfaction guarantee. If a cleanup does not meet your expectations, contact us as soon as you can, ideally within two business days, and we will make it right. That may mean a return visit or a credit, at our discretion.

Service verification. For quality assurance and accountability, we may document completed visits with time stamped photos.

4. Weather, holidays and access

Year round service. We scoop through every season, winter included.

Postponed visits. If a visit cannot be completed because of weather, a holiday, unsafe conditions or route limitations, it is postponed, not canceled. We do not issue refunds or credits for postponed visits, because waste keeps building up in the meantime. On your next visit we complete a full cleanup of all visible accumulated waste at no additional charge. When possible we may offer a make up visit, though that is not guaranteed during busy periods.

Snow and limited visibility. In snow, we remove all visible and accessible waste. Waste buried under snow, ice, leaves or debris is removed once conditions allow, and full service charges still apply. Clearing leaves, snow or other debris before your service day helps us do our best work.

Holidays. We do not operate on New Year's Eve, New Year's Day, Memorial Day, Independence Day, Thanksgiving Day, Christmas Eve or Christmas Day. If a holiday postpones your visit, we complete the cleanup on your next scheduled visit, remove all accumulated waste at no additional charge, and do not issue refunds or credits.When possible we may offer a make up visit, though that is not guaranteed during busy periods.

When we cannot get in. If a locked gate, a blocked entry, unsafe conditions or a dog that is not secured keeps us from cleaning your yard, the visit counts as completed for billing, and we take care of the waste on your next visit. We will try to reach you by text or call before we leave.

Requested postponements. You can ask to postpone a visit when you need to. We remove the accumulated waste at your next visit, and additional fees may apply if the buildup is excessive.

5. Waste handling, add ons and commercial service

Waste disposal. We double bag the waste and place it in your designated trash bin or a spot you choose. We do not take it with us unless you add haul away, which is $10 per visit.

Areas we cannot service. We cannot service areas that are unsafe or inaccessible, including dense brush or overgrowth, icy or hazardous surfaces, areas beneath obstacles or debris, and places where waste is not visible. Service fees still apply.

Clean tools and footwear. We sanitize our tools and footwear between properties to keep things clean and reduce the spread of bacteria.

Deodorizing and sanitizing. These are optional add ons. Deodorizing uses natural, non toxic enzymes to neutralize waste and urine odors and is offered from April to October. Sanitizing applies Wysiwash across your yard and can be added to any visit. Both treatments use your outdoor water source, so please connect a hose before the visit. If we cannot reach a water source, we may skip the treatment. These treatments are designed to be safe for pets, plants and grass when used as directed. Please tell us ahead of time about any pet or plant sensitivities.

Commercial service. We serve HOAs, apartment complexes, dog parks, kennels, municipalities, event organizers and real estate agents. Commercial service starts with a free consultation, followed by a custom plan with flat, transparent pricing, such as a flat weekly rate per pet waste station. There is no long term contract. Your plan sets the schedule and pricing, and the rest of these terms apply unless your plan says otherwise.

6. Pausing or canceling

Canceling. To cancel, let us know at least 7 days before your next billing date. You can email info@sprucescoop.com, use the client portal or call (203) 850-7273. We will confirm your cancellation in writing, and it is not final until we have acknowledged it. Because service is prepaid, we do not issue refunds for the current billing period.

Temporary pauses. You can ask us to hold your service for a while up to 30 days. A catch up cleanup fee may apply when service resumes.

If we end service. We may stop service immediately for unsafe conditions, repeated access problems, nonpayment or inappropriate conduct toward our staff.

7. Legal and liability

Property conditions. We are not responsible for damage to your property unless it is caused by our proven negligence.

Indemnification. You agree to hold Spruce Scoop harmless from claims related to the condition of your property or your use of our service.

Events beyond our control. We are not liable for delays or interruptions caused by events beyond our control, including severe weather and natural disasters.

Resolving disputes. If something goes wrong, please contact us first so we can try to work it out. Any dispute we cannot resolve that way will be settled through binding arbitration in the State of Connecticut, and Connecticut law governing these terms.

8. Photos, privacy, text messages, collections and general terms

Photos. We send you a photo of your closed gate after each visit. We may also use visit photos for quality or marketing purposes, but never with your name, address or other identifying details.

Privacy. We store your information securely and never sell it. Our Privacy Policy explains what we collect and how we use it.

Text messages. Visit texts are service messages. We send promotional texts only if you opt in, and you can reply STOP at any time. Message and data rates may apply.

Collections. Unpaid balances may be sent to collections or pursued through legal action.

Changes to these terms. We may update these terms from time to time. The version posted on our website applies to service after the date shown at the top, and price changes follow the 15 day notice in Section 1.

If part of these terms does not apply. If any part of these terms is found unenforceable, the rest stays in effect. These terms, together with your quote and sign up, are our full agreement.

Acknowledgment. By signing up for, scheduling, paying for or continuing service, or by buying a gift certificate, you acknowledge and agree to these Terms of Service.

Spruce Scoop Dog Waste Removal LLC 284 Racebrook Road, Suite 218, Orange, CT 06477 (203) 850-7273 | info@sprucescoop.com | www.sprucescoop.com Monday to Friday, 9:00 am to 5:00 pm